About us 🤝🏼

Our mission

MrCall wants to integrate voice into your company’s customer service workflow through artificial intelligence

The founders

The two founders, after several successful experiences in international speech analytics startups, established the innovative startup Hahn Banach Srl. They personally invested to fully fund the development of MrCall software and the initial stages of commercialization. After opening up to external capital in July 2022, the company launched the paid service.

Mario Alemi

Mario has built his career first in academia and then in successful startups where his scientific background enabled the development of highly innovative services.

With a PhD in Elementary Particle Physics, Mario started his academic career at CERN and later became a professor for Mathematical Methods at ESCP Business School in London. Mario co-founded and served as Chief Data Officer at Your.MD (now Healthily), where he designed, developed, and led the research team behind the company’s symptom checker, recognized by the UK government as a model of excellence in AI usage in the health field. Healthily received a total of $67.3 million in funding.

In 2017, he co-founded the Finnish company GetJenny, where, alongside Angelo Leto, he oversaw the development of the company’s conversational engine. The company secured funding of over €2 million and was sold in 2021 to LeadDesk, with a turnover and EBITDA of €1.5 million and €500,000, respectively.

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Mario Alemi

Angelo Leto

Angelo began his journey in academia, teaching High-Performance Computing at the International Center for Theoretical Physics (ICTP) in Trieste. He was responsible for product certification at IM3D, where he published several scientific articles.

Among his collaborations, he worked with the Italian company CELI, specializing in Natural Language Processing, where he introduced machine learning techniques, automation, and software modularity, significantly reducing product development time.

In 2017, he co-founded the Finnish company GetJenny, where, alongside Mario Alemi, he oversaw the development of the open-source conversational engine StarChat and led the technical team. The company secured funding of over €2 million and was sold in 2021 to LeadDesk, with a turnover and EBITDA of €1.5 million and €500,000, respectively.

Linkedin

Gianluca Bardi

12:47 22 Aug 24

Excellent service. Thank you

Café 124

13:25 07 Nov 23

It knows when the business is open or closed, and can therefore forward the call to customer service only at certain times. Furthermore, it analyzes all requests from callers and offers FAQs to answer. Do others do it?

Davide De Zan

09:40 07 Nov 23

Very efficient staff and ultra-customizable automatic answering service.

Luisa Boni

09:51 26 Oct 23

Excellent service, as well as assistance.It has revolutionized the way I work and I have already recommended it to many colleagues.

Federico Mattana

10:17 30 Sep 23

Exceptional product with extensive customization possibilities. A distracted user could mistake Mr Call for a human voice. Excellent assistance and collaboration

Chiara Viganò

13:07 11 Sep 23

Raviolpub

16:42 02 Mar 23

Truly a service we can no longer do without! Thanks to mrcall's artificial intelligence we are able to manage bookings even during closing hours, or during service if we are unable to answer, busy doing something else! I recommend everyone to take advantage of the free month, you will never go back!

Giacomo Pelizza

16:27 22 Feb 23

tommaso morselli

14:30 22 Feb 23

Excellent product, excellent after-sales assistance, super recommended!

Valentina Visconti

20:17 20 Jan 23

I am a pharmacist and thanks to a friend I met Mr call. For almost a year he has been helping me manage the thousand phone calls which, as you can imagine, had made my work difficult in this period. Now I no longer lose any of them and I can reply to everyone thanks to the transcription of the messages and numbers of those who called me. Now it's essential for me!!

Raimondo Zambuto

11:59 24 Oct 22

Excellent service. Finally a secretariat beyond all standards. Customizable according to your needs and of great support. Passed with full marks

Attilio Giannattasio

08:56 24 Oct 22

Finally the help I was looking for for my answering machine! Reduced distractions from incoming calls to zero (when I can't answer). Once you have tried Mr. Call, I assure you that you will hire him !!! :)

Lucia Simoncini

11:44 07 Jul 22

Exactly what I needed! My business does not receive a sufficient number of calls to justify a call center or even just a person always dedicated to answering the phone, but with MrCall I solved my problem. I answer whenever I can, when I can't MrCall takes care of it; Unfortunately, many do not leave a message and therefore I cannot find out the problem and its urgency in advance, but I can still call them back or contact them by WhatsApp as soon as possible.Simply fantastic!

FRANCESCO ESPOSITO

14:50 06 Jul 22

Essential! This service resolved 99% of customer phone call management problems within just a few days. We have a small e-commerce business and we needed to give initial feedback on phone calls received when we were unable to answer. The personalization of the message and the automatic synchronization with the opening/closing times and days through your Google account IS PRICELESS!!!! I am a medium level computer user and yet in 10 minutes the system is operational and calibrated to my needs!!!! Highly recommended!

Paola

19:55 03 Jun 22

It has changed the quality of my working life! When the staff has finished working and I am alone in the studio and I want to concentrate without the constant interruption of the telephone, thanks to MrCall the customer who has an urgent need, who wants information, leaves his message which is immediately transcribed and sent to my email. This allows me to choose whether to answer immediately or postpone the answer without ever forgetting the call.

Sa quando l'attività è aperta o chiusa, e può quindi inoltrare la chiamata al servizio clienti solo in certi orari. In più, analizza tutte le richieste di chi chiama e propone delle FAQ a cui rispondere. Lo fanno altri?

Personale efficientissimo e servizio di risponditore automatico ultra personalizzabile.

Servizio eccellente, così come l'assistenza.Ha rivoluzionato il mio modo di lavorare e l'ho già consigliato a molti colleghi.

Prodotto eccezionale con ampie possibilità di personalizzazione. Un utente distratto potrebbe scambiare Mr Call per una voce umana. Ottima assistenza e collaborazione

Veramente un servizio di cui non possiamo più fare a meno! Grazie all’intelligenza artificiale di mrcall riusciamo a gestire prenotaIoni anche in orario di chiusura, oppure durante il servizio se non riusciamo a rispondere impegnati a fare altro! Consiglio a tutti di sfruttare il mese gratis, non tornerete più in dietro!

Sono una farmacista e grazie ad un’amica ho conosciuto Mr call. È quasi un anno che mi aiuta a gestire le mille telefonate che, come immaginerete, in questo periodo avevano reso difficile il mio lavoro. Adesso non ne perdo più nessuna e posso rispondere a tutti grazie alla trascrizione dei messaggi e dei numeri di chi mi ha chiamato. Ormai per me è fondamentale!!

Finalmente l'aiuto che cercavo per la mia segreteria! Ridotte a zero le distrazioni da chiamate in arrivo (quando non posso rispondere). Una volta provato Mr. Call, vi assicuro che lo assumerete!!! :)

Esattamente quello di cui avevo bisogno! La mia attività non riceve un numero di chiamate tale da giustificare un call center o comunque anche solo una persona sempre dedicata a rispondere al telefono, ma con MrCall ho risolto il mio problema. Rispondo ogni volta che posso, quando non posso ci pensa MrCall; molti purtroppo non lasciano il messaggio e quindi non riesco a sapere in anticipo il problema e la relativa urgenza, ma posso ocmunque richiamarli o contattarli per whatsapp appena possibile.Semplicemente Fantastico!

Indispensabile! Questo servizio nel giro di pochissimi giorni ha risolto il 99% delle problematiche di gestione delle telefonate dei clienti. Abbiamo una piccola impresa di e-commerce e avevamo necessità di dare un primo feedback alle telefonate ricevute quando impossibilitati a rispondere. La personalizzazione del messaggio la sincronizzazione automatica con gli orari ed i giorni di apertura/chiusura attraverso il proprio account google È IMPAGABILE!!!! Sono un utente a medio livello d’informatizzazione eppure in 10 minuti il sistema è operativo a tarato sulle proprie esigenze!!!! Straconsigliato!

Ha cambiato la qualità della mia vita lavorativa! Quando il personale ha terminato di lavorare e sono sola in studio e desidero concentrarmi senza l'interruzione continua del telefono, grazie a MrCall il cliente che ha una necessità urgente, che desidera un'informazione, lascia il suo messaggio che viene immediatamente trascritto e inviato alla mia mail. Questo mi permette di scegliere se rispondere subito o rinviare la risposta senza mai dimenticarmi della chiamata.

About us 🤝🏼

Our mission

The founders

Mario Alemi

Mario Alemi

Angelo Leto

Join the hundreds of companies that are using MrCall, the service that has revolutionized the relationship with their customers!

MrCall has your back: always 😇